You’re calling a general line and don’t know who will pick up. Here’s a list of my top 7 telephone tips resulting in better communication and customer service: Identify yourself. Who are you and what is your affiliation? It’s very hard to field an inquiry without someone knowing who you are. Most people forget this.… Continue reading Top 7 telephone tips for calling a company’s main line
This is pathetic customer service, and all too common. C'mon.
Tough. They just need to deal with it and wait for the next one. Whatever; I don’t care. Mary, the driver of my Peter Pan bus to Hartford, about people who purchased a ticket for the overbooked 3pm bus online. Eticketed passengers were (for no clear reason) forced to wait until others with a ‘real’… Continue reading
Neat article on a very important emerging type of marketing. I’d like to think of myself as a content curator with this blog, and might like to do more of it in the future. It’s fun to think about the dual goals of giving an audience what they want to read and giving an audience… Continue reading Brands Want Content Curator Jobs
A few days a week, I start my day at the Teleon Cafe with a bagel or coffee or both. I don’t think either is that amazing, but I really enjoy the staff who works there. They are courteous and smile, and don’t make me crabby before I’ve even really begun my day. This morning,… Continue reading Great customer service makes me smile
I went out to a restaurant last night with 2 people. We all ordered a pizza and a beer (don’t judge, we were hungry). It was expensive pizza but you know what, it was delicious and had egg on it. Anyway, split on three cards, each of our bills came to ~$27. I used my… Continue reading Latest customer service issue: @askcapitalone