Tough. They just need to deal with it and wait for the next one. Whatever; I don’t care.

Mary, the driver of my Peter Pan bus to Hartford, about people who purchased a ticket for the overbooked 3pm bus online. Eticketed passengers were (for no clear reason) forced to wait until others with a ‘real’ boarding pass got a seat even though an eticket is, too, for that specific bus and a guaranteed seat. I was fortunate to have gotten on the bus as one of the last customers, but this was some of the worst customer service I have seen in a long time. Very disheartening. But, the people on the bus are some of the loveliest people. Lesson learned: all people who buy bus tickets at Port Authority get a seat and are nice.

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