I went out to a restaurant last night with 2 people. We all ordered a pizza and a beer (don’t judge, we were hungry). It was expensive pizza but you know what, it was delicious and had egg on it. Anyway, split on three cards, each of our bills came to ~$27. I used my Capital One credit card and clearly wrote $32.00. No problem. Signed it and we were set.
I got an email notification from Capital One that I was charged $55.89 at dinner (I know about every purchase > $50). Not ok. Pat and I called the restaurant, who found the receipt and said they only charged $32. Do I believe them? No. Should my bank be able to help me? Yes.
An hour ago: stopped in at a local Capital One banking center. Lady asks how she can help me. I tell her the story. She takes out an antiquated rolodex to find an 800 number. It’s on the card, of course, but I figured she had a direct number to claims or something. False. Same dumb automated system as always.
I expressed frustration about waiting on hold after 7ish minutes, and asked the lady what the process would be for filing a claim. She said they’d just advise me to go back through the restaurant and have them correct it themselves, because it’s not fraud. It was just an incorrect charge. I clarified, “so there’s nothing you or the person who finally answers my call can do?” “No.” “why didn’t you tell me that before I wasted my time?!”
No answer. End scene. Terribly stupid “customer service” and another big headache for me.
Jen Bokoff 